Service Level Agreement (SLA)
Updated July 24, 2026
Uptime Commitment
SMMROKU targets 99.9% monthly uptime for platform availability, excluding scheduled maintenance and factors outside our control (e.g., third‑party outages).
Performance & Processing
Orders typically start within minutes and are processed as fast as provider capacity allows. Certain services may have longer windows, which will be indicated in service details.
Support Response
Support operates 24/7 via the ticket system. First responses are generally under 2 hours, with priority given to critical incidents.
Credits & Compensation
In case of material service interruptions attributable to us, account credits may be issued proportional to impact and duration.
99.9% Uptime Target
Measured monthly, excluding maintenance windows.
Fast Order Starts
Most begin within minutes of submission.
Priority Support
Critical issues triaged immediately, 24/7.