Money Back Guarantee
Refund Policy
Fair and transparent refund policy. We stand behind our services with clear refund terms and procedures.
Last updated: December 2024
Fair Terms
4 min read
Refund Policy Overview
At SMMROKU, we strive to provide excellent service and customer satisfaction. This refund policy outlines the terms and conditions for refunds and cancellations of our SMM panel services.
Refund Eligibility
Eligible for Refund:
- Service delivery failure due to technical issues on our end
- Incorrect service provided (different from what was ordered)
- Service not started within 24 hours of order placement
- Duplicate orders placed by mistake
- Service provider issues beyond our control
Not Eligible for Refund:
- Services that have already been delivered successfully
- Orders cancelled after service has started
- Change of mind after order placement
- Incorrect target URL or social media handle provided
- Violation of platform terms of service
Refund Process
Step 1: Submit Request
Contact our support team through the dashboard with your order details and reason for refund.
Step 2: Review Process
We will review your request within 24-48 hours and verify the eligibility.
Step 3: Processing
If approved, refunds are processed within 3-5 business days to your original payment method.
Step 4: Confirmation
You will receive confirmation once the refund has been processed successfully.
Refund Timeline
Request SubmissionImmediate
Review Period24-48 hours
Refund Processing3-5 business days
Payment Method Credit5-10 business days
Important Notes
- Refunds are processed to the original payment method used for the order
- Processing fees may be deducted from refunded amounts
- Refund requests must be submitted within 7 days of order completion
- We reserve the right to refuse refunds for orders that violate our terms of service
- Partial refunds may be issued for partially completed services
- Refunds for promotional or discounted orders may be subject to different terms
Need Help?
If you have any questions about our refund policy or need to submit a refund request, please contact our support team.
Contact Support